At Arvada Excel, we understand that circumstances may change and clients may sometimes need to cancel a service or project. This Cancellation Policy explains the terms and conditions applicable to cancellation of our services.

By purchasing or engaging our services, you acknowledge and agree to the terms outlined below.

1. Cancellation Within 15 Days

Clients may request cancellation of an applicable service within 15 calendar days from the date of payment or purchase.

Cancellation requests must be submitted through our official contact channels within this 15-day period.

Submitting a cancellation request within 15 days does not automatically guarantee a refund. Any applicable refund will be determined in accordance with our Refund Policy, the nature of the service, work completed, resources allocated, and expenses incurred.

2. Cancellation After 15 Days

Cancellation requests submitted after the 15-day cancellation period may not be eligible for cancellation or refund, except where otherwise required by applicable law or expressly agreed upon in writing by Arvada Excel.

For ongoing or recurring services, cancellation after the 15-day period may take effect at the end of the current paid service period, subject to the applicable service agreement.

3. Cancellation After Work Has Started

If work has already commenced within the 15-day cancellation period, cancellation may be subject to charges for work completed, resources allocated, and expenses incurred.

Depending on the circumstances, any refundable amount may be reduced accordingly.

4. Project-Based Services

For website development, website design, software development, digital marketing, graphic design, SEO, and other project-based services, cancellation must be requested in writing.

Upon receiving a cancellation request, Arvada Excel may assess:

• Work completed up to the cancellation date
• Resources and time already allocated
• Third-party costs already incurred
• Deliverables already provided
• Outstanding payments under the agreed project terms

5. Recurring Services

For recurring services such as maintenance, SEO, digital marketing, hosting, technical support, or other subscription-based services, clients may request cancellation within the applicable 15-day period.

Cancellation requests received after a new billing period has started may not qualify for a refund for that billing period.

Unless otherwise agreed in writing, cancellation will generally take effect at the end of the current paid service period.

6. Cancellation by Arvada Excel

Arvada Excel reserves the right to suspend or cancel a project or service where:

• The client violates the applicable terms and conditions.
• The client fails to make required payments.
• The client provides fraudulent, unlawful, or misleading information.
• The client repeatedly fails to provide information or approvals necessary to complete the work.
• Continuing the service would create legal, technical, or operational concerns.

If Arvada Excel cancels a service for reasons unrelated to the client’s conduct, any applicable refund will be determined based on the circumstances and work already completed.

7. Client-Requested Changes

A request to change the scope, features, design, functionality, or requirements of a project will not automatically be treated as a cancellation.

Additional work resulting from changes to the originally agreed requirements may be subject to additional charges.

8. Third-Party Services

If a project includes third-party services such as hosting, domain registration, premium plugins, software licenses, advertising platforms, APIs, or other external services, cancellation of our service does not necessarily cancel those third-party services.

Third-party charges and cancellation terms are governed by the respective provider’s policies and may be non-refundable.

9. How to Request Cancellation

Cancellation requests should be submitted through our official contact channels.

The request should include:

• Client name
• Registered email address
• Invoice or project details
• Service being cancelled
• Reason for cancellation
• Requested cancellation date

A cancellation request will be considered effective once it has been received and acknowledged by Arvada Excel.

10. Refunds Following Cancellation

Cancellation does not automatically guarantee a refund.

Any refund associated with a cancellation will be handled according to our Refund Policy, the applicable service agreement, and the amount of work or services already provided.

11. Client Responsibility

Clients remain responsible for any approved charges, completed work, outstanding invoices, or non-refundable third-party expenses incurred before the effective cancellation date.

12. Policy Changes

Arvada Excel reserves the right to modify or update this Cancellation Policy at any time.

Changes will become effective when the updated policy is published on our website.

13. Contact Us

For cancellation requests or questions regarding this policy, please contact:

Arvada Excel
Email: Info@arvadaexcel.net
Phone: +1-(850)-880-8001
Website: https://arvadaexcel.net/

We are committed to handling cancellation requests fairly and transparently while protecting both our clients and our business.