At Arvada Excel, we strive to provide our customers with high-quality products and an exceptional shopping experience. We understand that occasionally, issues may arise, and customers may need to initiate a return or request a refund. Our Refund and Returns Policy is designed to ensure fairness and clarity for all parties involved. Please read the following policy carefully:

**1. Eligibility for Returns:

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • Returns are typically accepted within 30 days from the date of purchase.

**2. Initiating a Return:

  • Customers must contact our customer service team to initiate a return. This can be done by emailing returns@arvadaexcel.net or calling our toll-free number.
  • Provide the order number, a brief reason for the return, and any relevant details about the product.

**3. Return Authorization:

  • Once the return request is received, our customer service team will review the information and issue a Return Merchandise Authorization (RMA) number if the return is approved.
  • The RMA number must be clearly marked on the outside of the return package.

**4. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is a result of an error on our part or a defective product.
  • We recommend using a trackable shipping method to ensure the safe return of the item.

**5. Refund Processing:

  • Refunds will be processed within 7-10 business days of receiving the returned item.
  • The refund will be issued to the original payment method used for the purchase.

**6. Exclusions from Returns:

  • Certain items are not eligible for returns, including:
    • Products that have been used, damaged, or altered.
    • Items without their original packaging.
    • Products marked as non-returnable during the purchase.

**7. Defective or Damaged Products:

  • If a product is received in a defective or damaged condition, customers must contact us within 7 days of receiving the item.
  • Provide clear photos of the damaged or defective product, along with the order number, for assessment.

**8. Exchanges:

  • We currently do not offer direct exchanges. Customers can return the unwanted item and place a new order for the desired product.

**9. Cancellations:

  • Cancellation requests can be made within 24 hours of placing the order. Once the order has been processed and shipped, it is no longer eligible for cancellation.

**10. Restocking Fee:

  • A restocking fee may be applied for returns that do not meet the eligibility criteria or are not in their original condition.

**11. Policy Changes:

  • Arvada Excel reserves the right to modify or update this Refund and Returns Policy at any time. Changes will be communicated through our website.

Contact Information:

  • For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at returns@arvadaexcel.net or call our toll-free number.

At Arvada Excel, we value our customers and are committed to providing a transparent and fair returns process. We appreciate your understanding and cooperation with our Refund and Returns Policy.